REFUND POLICY

Refund Policy

Last updated: September 2026

This policy explains the refund conditions and procedures for VPNPQ monthly subscriptions and data package orders. Before submitting a request, check the order status, payment record, and eligibility rules below. VPNPQ reviews each request against the order record, service usage, and account status.

Refund Window and Eligibility

You may request a full, no-questions-asked refund within 60 days of your first payment. The refund window starts on the date your first payment is completed, based on the order time recorded in the user panel. If the request is submitted within this window, you do not need to explain dissatisfaction with the routes, client software, or user experience.

The first paid order may be a monthly subscription or a data package. Monthly subscriptions include ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB; data packages include ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. Monthly subscription data resets each month from the activation date. Data packages remain available until used and never expire. Refunds are based on the actual payment record for the relevant order; separate orders cannot be combined into one request.

Normal use of international routes, server switching, and service access on Windows, macOS, iOS, Android, or Linux do not by themselves justify a refund denial. If an account has multiple orders, each order is reviewed separately according to its payment type and refund eligibility.

Cases Requiring Review or Not Covered

Requests submitted after the refund window are not eligible for the no-questions-asked full refund under this policy. If an account has been restricted for violating the Terms of Service, or if the order and payment records cannot be matched to the information provided by the applicant, VPNPQ may pause processing and request documents sufficient to verify ownership of the order.

Requests involving abnormal attempts to exceed order limits, excessive data use, repeated service access caused by a system error, or simultaneous duplicate refund, payment dispute, and ticket requests for the same payment require a review of usage and payment status first. Orders confirmed as abusive, fraudulent, or in violation of the Terms of Service are not eligible for a no-questions-asked refund.

Normal use of part of a data allowance is not abuse by itself. VPNPQ will not automatically deny a request merely because you accessed services across borders, switched routes, or connected several personally owned devices. The service supports unlimited devices; the review focuses on whether the order remains within the refund window and whether abnormal use or a violation exists.

How to Apply and Required Information

Refund requests must be submitted through the ticket section of the user panel. You can log in with the username and password created at registration; VPNPQ registration does not require an email address. On the ticket page, select the issue type related to the order and clearly identify the order for which you want a refund.

Your request should include the username, order record, payment method, payment proof, and information that helps identify the transaction. Payment proof may be an order record from the payment platform or a USDT transaction record. Do not submit account information unrelated to refund verification. If several similar orders exist under the same username, identify the specific order covered by the request to avoid processing another subscription or data package that you want to keep.

After submitting the request, continue adding information in the original ticket. Creating multiple tickets with the same content may scatter order details and delay verification. Until the refund is completed, keep your payment records and avoid taking conflicting actions on the same transaction.

Review, Refund Amount, and Receipt

After receiving a complete request, VPNPQ checks the first payment time, order status, actual payment record, account status, and any excluded circumstances. For an eligible first paid order, the full amount actually paid for that order is refunded. If you upgraded during the period, the price difference is calculated based on the remaining days; any related refund is still verified against the actual order and payment records in the user panel.

Completion of the review does not mean the funds have already appeared in the payment account. The time required after a refund is issued depends on the payment channel, settlement network, and receiving account. VPNPQ makes no additional promise about channel processing speed. Applicants can check the result in the original ticket; if the payment channel rejects the return, VPNPQ will use that ticket to request the necessary payment information.

After a refund is approved, the related order may stop providing service, and unused subscription benefits or data allowances will be revoked together with the order refund. If you want to keep other orders, clearly specify which single order should be processed.

Payment-Method Differences

Payments made through Alipay or WeChat Pay are generally returned through the payment route linked to the original order. The exact display location and receipt status are determined by Alipay or WeChat Pay. If the original payment account has an issue, the applicant must resolve it under the relevant platform's rules first. VPNPQ cannot redirect a refund for the original order to another account at will.

USDT transactions are completed through a blockchain network and cannot use the automatic return process available for Alipay or WeChat Pay. For a USDT refund, provide the original transaction record and confirm the address and network information used to receive the refund. VPNPQ processes the return after verifying the original payment and order ownership; blockchain confirmation speed and the receiving platform's display of the funds depend on the relevant network and platform.

To reduce payment errors, payment methods are not converted arbitrarily. Alipay, WeChat Pay, and USDT refund information are verified separately, and the final method follows the original payment record and verifiable payment route. No refund arrangement changes the first-payment refund window defined in this policy.